Refund Policy
1. Introduction
At Ayush Kumar Soni, I am committed to delivering high-quality freelance services. However, I understand that there may be situations where a refund is necessary. This policy outlines the terms and conditions for requesting a refund.
2. Services Offered
I provide a variety of freelance services, including graphic design, content writing, copywriting, web development, digital marketing, social media management, SEO optimization, video editing, branding and identity design, illustration, photography, virtual assistance, resume writing, and e-commerce solutions.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Non-delivery of Service: If the agreed-upon service has not been delivered within the specified timeframe.
- Unsatisfactory Work: If the final product does not meet the specifications outlined in our agreement.
- Cancellation: If you decide to cancel the project before work has begun, you will receive a full refund.
4. Requesting a Refund
To request a refund, please follow these steps:
- Contact me within 7 days of receiving your service via email at [your email address].
- Include your order details and a brief explanation of the reason for your refund request.
5. Refund Process
Upon receiving your refund request, I will:
- Review your request and any supporting documentation.
- Notify you of my decision within 5-10 business days.
- If approved, process your refund through the original payment method within 7-10 business days.
6. Exceptions
Refunds may not be issued for:
- Services that have been completed and accepted.
- Change of mind after work has commenced.
- Delays caused by the client, such as not providing necessary materials or information.
7. Contact Information
If you have any questions or concerns regarding this refund policy, please reach out to me at [your email address].
8. Policy Updates
I reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date.